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Change PayPal account

Tim Mar 09, 2013 10:57AM GMT


I need to change the PayPal account that is registered against my mkryptor cloud subscription. How can I go about that?


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Fresh Skies Support Mar 19, 2013 11:40AM GMT fresh skies Agent

Hi Tim,

There is no direct path for changing a PayPal account for a subscription. This is due to the way recurring payments are set up by PayPal. However you can achieve the desired result by trying the following:

1. Cancel the existing subscription (from ‘My Subscriptions’ in your account)

2. Once Cancelled, choose the ‘renew’ option (also in ‘My Subscriptions’)

3. Use your new PayPal account to pay for the renewal.

This actually creates a new subscription, but all your settings are copied across. The original subscription will run until the end of the month (period you’ve already paid for), after which the new subscription will begin.

I hope that helps?

Fresh Skies Support

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