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gmail preview in firefox

Tom Jul 16, 2012 05:12PM BST

I cannot open the secure PDF in firefox when I use the 'Preview' button from gmail. If I open the same message in the google chrome browser then it works. Am I going mad, or is there something wrong with firefox?

1 Community Answers

Best Answer
Fresh Skies Support Jul 16, 2012 05:51PM BST

This is due to the Gmail PDF previewer in firefox not supporting The strong encryption used by mkryptor (AES 256). To view the message either:

1. User the google chrome browser to preview the message

2. Choose the ‘Download’ option next to the PDF attachment, rather than ‘View’. You can then open it in your normal PDF viewer (e.g., Adobe Reader)

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